Adel Ammari

IT Professional, to the bone.

Technology Strategy | Cloud Management | Digital Transformation | IT Leadership | Executive Advisor | Emerging Technologies

Hello, I'm Adel Ammari

I’m passionate about leveraging technology to drive business transformation and deliver sustainable growth. With over 18 years of experience in technology leadership, I’ve had the privilege of working across diverse industries and regions, helping organizations navigate the complexities of digital transformation.

Here’s an overview of my professional profile:

Adel Ammari is an accomplished IT Director with over 19 years of experience leading IT operations, service management, and digital transformation across diverse industries. Proven track record in building and managing high-performing IT teams, ensuring operational excellence, and delivering reliable, secure, and scalable IT services. Skilled in optimizing multi-cloud infrastructures (Azure, Oracle, AWS, GCP) and integrating emerging technologies such as AI, IoT, and automation to support business goals.

In 2024, Adel was recognized by EXITO as one of Saudi Arabia’s top 50 leaders to watch in Digital Transformation and Data Center.

He brings extensive experience across MENA, GCC, and UK regions, aligning technology initiatives with strategic goals to boost enterprise performance, foster innovation, and ensure sustainable success.

Core Competencies

Technology Leadership: Driving technology vision, digital transformation, and alignment with business objectives.
IT Operations & Service Management: Ensuring reliable, secure, and high-performing IT services and operations.
IT Transformation: Leading large-scale transformation initiatives, modernizing legacy systems, and implementing innovative solutions.
Enterprise Architecture: Designing scalable, secure, and agile technology environments across cloud, hybrid, and on-premises infrastructures.
Cloud & Infrastructure Management: Managing multi-cloud (Azure, Oracle, AWS, GCP) and on-premises environments for optimized performance and cost efficiency.
Innovation & Emerging Technologies: Integrating AI, IoT, and automation to enhance business capabilities and competitiveness.
Cybersecurity & Risk Management: Developing and enforcing robust security, compliance, and risk mitigation frameworks.
Vendor & Partner Management: Building strategic vendor relationships and managing contracts to ensure value delivery.
Team Leadership & Organizational Development: Leading, developing, and scaling high-performing IT teams—both established and newly formed—to achieve operational excellence.
Process Optimization & Continuous Improvement: Streamlining IT processes and driving continuous improvement to support efficiency and business growth.

Personality Type

• Myer-Briggs type: ENTJ

• Role Variant: Fieldmarshal 

• DISC Type: D (Dominant/Drive), leaning to: I (Influence)

Key Achievements and Technical Highlights

  • Cloud Migration: Led the successful migration of 35+ servers to the cloud, resulting in a 50% increase in system reliability and a significant reduction in operational costs.
  • Team Leadership: Managed 33+ professionals across multiple teams and projects.
  • Budget Management: Oversaw multi-million-dollar budgets.
  • Cloud-first Strategy: Created and executed a cloud-first strategy.
  • IoT Strategy: Developed and implemented an IoT strategy that integrated advanced sensor technology with real-time data processing, driving significant improvements in operational efficiency.
  • Cloud Infrastructure Management: Managed 35+ servers, 22 firewalls, and 70+ SaaS applications across Azure and Oracle Clouds.
  • SAML 2.0 SSO: Configured all applications with SAML 2.0 single sign-on for streamlined authentication and enhanced security.
  • Cost Savings: Achieved over 60% savings by optimizing cloud usage, uptime, and utilizing reserved instances.
  • ISO Certification: Secured ISO 27001 certification.
  • Cybersecurity: Managed cybersecurity initiatives including SIEM, XDR, MDM, DLP, IRM, SOC, NDR and security awareness training.
  • Footfall Analytics: Implemented footfall analytics in 19 malls using 250+ AI enabled sensors.
  • Digital Signage: Executed digital signage projects involving 200+ screens.
  • Platform Migration: Coordinated the migration between Microsoft 365 and Google Workspace.
  • Cloud Backup and DR: Established cloud backup for all M365 services and implemented a disaster recovery plan.
  • ERP and CX Projects: Successfully implemented ERP and CX projects with both Infor and Oracle.
  • Eco-friendly Printing Initiative (ESG): Implemented cloud printing solutions aimed at reducing waste and energy consumption while promoting a culture of reduced printing.
  • Indoor Positioning: Implemented digital maps for 22 malls with indoor positioning using blue dot technology, eliminating the need for additional infrastructure investment.
  • Smart Office Tech: Installed and configured guest Wi-Fi and smart office technologies, increasing productivity by 40%.
  • Signature Solutions: Implemented email signature solutions for 750+ employees and deployed digital signature solutions.

Experience

Tab AlKhaleej - Future Vision

Riyadh, Saudi Arabia
Director of Information Technology
Nov 2024 ~ Present
• Formulate and enforce IT policies, procedures, and best practices, ensuring regulatory compliance and minimizing downtime.
• Independently lead and execute all IT operations, combining strategic oversight with hands-on implementation across infrastructure, systems, and support.
• Manage the IT budget, negotiate contracts, and maintain strong relationships with technology vendors.
• Led the implementation of the IT system for the GACA Museum (General Authority of Civil Aviation), ensuring full alignment with GACA’s top security standards.

CENOMI CENTERS

Riyadh, Saudi Arabia
Director of Information Technology Operations
Aug 2014 ~ Jun 2024
• Developed and implemented information technology strategies aligned with business goals.
• Led and mentored a high-performing IT operations team of 13 members, managing IT Infrastructure, Cloud, Support, Network, and Security functions, while driving a 50% increase in system reliability through key initiatives.
• Directed the design, implementation, and maintenance of reliable and secure IT systems, achieving ISO 27001 certification and enhancing overall security posture.
• Formulated and enforced IT policies, procedures, and best practices, ensuring compliance with regulatory standards and minimizing downtime due to security breaches.
• Managed IT budget, negotiated contracts, and maintained vendor relationships, realizing significant cost savings of over 60% by optimizing cloud usage and renegotiating vendor terms.
• Developed and implemented incident response and disaster recovery plans, ensuring business continuity with a 99.9% system uptime during critical operations.
• Mitigated IT risks protecting organizational assets, leveraging advanced tools like SIEM, XDR, and DLP to proactively reduce cybersecurity incidents.
• Collaborated with other departments to address technology needs.
• Ensured effective communication and coordination between IT and other business units.
• Implemented KPIs to monitor IT performance, enhancing SLA adherence and enabling better alignment with business objectives.
• Facilitated continuous team development through training programs.
• Ensured IT operations complied with regulations and industry standards, maintaining consistent audit readiness and alignment with industry certifications.
Earlier achievements as Appian BPM Technical Delivery Manager (Aug 2014 – Jan 2017):
• Transformed and automated key business processes, increasing productivity by 80% through delivery of Appian BPM solutions.
• Successfully led multiple end-to-end BPM implementations, streamlining workflows and reducing operational costs.
• Recognized for exceptional performance and promoted to Director of IT Operations.

MOBILE CHANNELS COMPANY

Amman, Jordan
Projects and Operations Director
Jul 2013 ~ May 2014
• Optimized DevOps processes, boosting productivity by 30%.
• Directed daily technology operations to maintain quality and enhance efficiency.
• Led successful execution of multiple projects.

EBECS LIMITED

Amman, Jordan
Microsoft Dynamics AX & CRM Functional Consultant
Nov 2010 ~ Jun 2013
• Led pre-sales activities, analyzing client needs and crafting tailored solutions.
• Implemented Microsoft Dynamics CRM and AX projects for clients in the United Kingdom, including Aston Martin.

ESENSE SOFTWARE

Amman, Jordan
Senior Appian BPM Lead Consultant
Dec 2007 ~ Aug 2010
• Led the Appian BPM Functional Team.
• Executed major Appian BPM Suite implementations in government and private sectors.
• Conducted business process re-engineering and process mapping/modeling.

UNITED BUSINESS APPLICATIONS (UBA)

Amman, Jordan
Senior Sage Accpac Certified CRM Consultant
Feb 2006 ~ Dec 2007
• Delivered end-to-end project implementations successfully.

COMMUNITY DEVELOPMENT GROUP (CDG)

Amman, Jordan
Systems Administrator
Jul 2005 ~ Jan 2006
• Designed and programmed the company website.
• Maintained Exchange Server and ISA Server with 99.8% uptime.
• Programmed Rainbow / SafeNet security dongles.

Education

SAÏD BUSINESS SCHOOL, UNIVERSITY OF OXFORD

United Kingdom (Online)
Oxford Artificial Intelligence ProgrammeMay 2024

THE UNIVERSITY OF JORDAN

Amman, Jordan
Bachelor of Science in Computer Information Systems (CIS) - Information Technology - Computer ScienceSep 2001 ~ July 2005
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Years of Experience

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Projects Completed

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Team Members Lead

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Users Supported

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Awards Won

Languages

English

C2 Fluent

Arabic

C2 Native

Rusian

B1 Intermediate

French

A1 Beginner

Turkish

A1 Beginner

Skills

Awards and Certifications

  • Certified Oxford Artificial Intelligence Programme 2024, Saïd Business School, University of Oxford
  • Certified Google Cloud – Cloud Digital Leader (CDL)
  • ITIL Foundation Certified
  • Project Management Professional (PMP)
  • CISSP
  • Oasis500 Mini-MBA bootcamp, wave 21
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified Business Management Solutions Specialist – Dynamics (MCBMSS)
  • Sage Accpac Certified CRM Consultant
  • Business Process Re-engineering
  • Six Thinking Hats
  • Recognized by EXITO as one of Saudi Arabia’s top 50 tech leaders to watch in 2024 – DT50 – Digital Transformation
  • Recognized by EXITO as one of Saudi Arabia’s top 50 tech leaders to watch in 2024 – DATA50 – Data Center
  • Led the team recognized with the IDC Best IT Service Transformation Award in 2018
  • 1st Prize Winner “Business” Orange Apps Awards
  • 3rd Prize Winner “Entertainment” Orange Apps Awards

Recommendations

Technologies Managed

Appian

Appian

Service Desk Plus

Service Desk Plus

Endpoint Central

Endpoint Central

Site24x7

Site24x7

Zoho Analytics

Zoho Analytics

AppSpace Signage

AppSpace Signage

YoDeck Signage

YoDeck Signage

YSoft SafeQ MPS

YSoft SafeQ MPS

Yardi PMS

Yardi PMS

ShopperTrak

ShopperTrak

VemCount

VemCount

TeamViewer

TeamViewer

AnyDesk

AnyDesk

TeamMate

TeamMate

SproutSocial

SproutSocial

Snapcomms

Snapcomms

Snipe-IT

Snipe-IT

Skykick

Skykick

Genesis PureCloud

Genesis PureCloud

Morpho Manager

Morpho Manager

KnowBe4

KnowBe4

Mimecast

Mimecast

Infor

Infor

Oracle Fusion

Oracle Fusion

Oracle maxymiser

Oracle maxymiser

Oracle Eloqua

Oracle Eloqua

Oracle Content and Experience Cloud

Oracle Content and Experience Cloud

Oracle CX Cloud

Oracle CX Cloud

Oracle Cloud Infrastructure

Oracle Cloud Infrastructure

Google Workspace

Google Workspace

Microsoft Azure

Microsoft Azure

Microsoft 365

Microsoft 365

Microsoft Power BI

Microsoft Power BI

Microsoft PowerApps

Microsoft PowerApps

Microsoft Flow

Microsoft Flow

Azure AD

Azure AD

Exchange Online

Exchange Online

Azure DevOps

Azure DevOps

Microsoft Dynamics AX

Microsoft Dynamics AX

Microsoft Dynamics CRM

Microsoft Dynamics CRM

Salesforce

Salesforce

Sage CRM

Sage CRM

Meetio

Meetio

Mappedin

Mappedin

MailChimp

MailChimp

GoGet Room Display

GoGet Room Display

Fortinet

Fortinet

CrowdStrike

CrowdStrike

Convene

Convene

CodeTwo

CodeTwo

Circularo

Circularo

Avigilon CCTV

Avigilon CCTV

SoftwareAG ARIS

SoftwareAG ARIS

Adobe

Adobe

AutoDesk

AutoDesk

AisleLabs

AisleLabs

Agreefy

Agreefy

Contentful

Contentful

Abuzz

Abuzz

  • Appian
  • Service Desk Plus
  • Endpoint Central
  • Site24x7
  • Zoho Analytics
  • AppSpace Signage
  • YoDeck Signage
  • YSoft SafeQ MPS
  • Yardi PMS
  • ShopperTrak
  • VemCount
  • TeamViewer
  • AnyDesk
  • TeamMate
  • SproutSocial
  • Snapcomms
  • Snipe-IT
  • Skykick
  • Genesis PureCloud
  • Morpho Manager
  • KnowBe4
  • Mimecast
  • Infor
  • Oracle Fusion
  • Oracle maxymiser
  • Oracle Eloqua
  • Oracle Content and Experience Cloud
  • Oracle CX Cloud
  • Oracle Cloud Infrastructure
  • Google Workspace
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Power BI
  • Microsoft PowerApps
  • Microsoft Flow
  • Azure AD
  • Exchange Online
  • Azure DevOps
  • Microsoft Dynamics AX
  • Microsoft Dynamics CRM
  • Salesforce
  • Sage CRM
  • Meetio
  • Mappedin
  • MailChimp
  • GoGet Room Display
  • Fortinet
  • CrowdStrike
  • Convene
  • CodeTwo
  • Circularo
  • Avigilon CCTV
  • SoftwareAG ARIS
  • Adobe
  • AutoDesk
  • AisleLabs
  • Agreefy
  • Contentful
  • Abuzz